Frequently asked questions

We supply new shipping containers from 6ft mini to 40ft high cube, used 20ft and 40ft containers, a 12ft storage container, 20ft container garages, portable offices, portable cabins, ablution blocks and crib rooms. Custom and modified units are available on quotation.

A new container has made a single trip from the factory and is free of prior cargo use, dents and repairs. A used container has worked in shipping service and shows surface marks, dents and possibly repairs, but has been inspected and is sold as Wind and Watertight.

Wind and Watertight means the container has been inspected and found to keep out wind and water, with sound doors, seals, floor and roof. It is a storage grade, not a shipping grade. We do not sell used containers as Cargo Worthy.

New containers come in 6ft mini, 8ft, 10ft, 10ft high cube, 20ft, 20ft high cube, 40ft and 40ft high cube, with double door and open side variants in the 20ft and 40ft ranges. Used containers are available in 20ft, 40ft and 40ft high cube.

A 20ft container measures approximately 6.06 by 2.44 by 2.59 m externally, and a 40ft container approximately 12.19 by 2.44 by 2.59 m. High cube units are roughly 2.90 m tall. Exact figures for a specific unit are listed on its product page.

A high cube container is roughly 0.30 m taller than a standard unit, at about 2.90 m external height. The extra height suits taller storage, workshop use and conversions where internal ceiling height matters.

A double door container has cargo doors at both ends, so it can be loaded from either end or used as a drive-through. An open side container has full-length doors along one side, giving access to the entire interior at once.

Yes. New containers are offered in a selection of RAL colours, typically between two and six per product. Used containers are also available with a RAL colour choice. Colour is selected when you configure the product before adding it to the cart.

We offer seven portable office configurations including a double office, two portable cabins measuring 7.00 by 3.00 m, three ablution blocks and two crib rooms. Offices and cabins can be fitted with kitchens, toilets and showers depending on the model.

Yes. Every price on this website is in Australian dollars and includes 10% GST. The tax invoice you receive shows the GST component separately.

No. Delivery is charged separately at AUD 745 per unit including GST within our standard service area. Outside that area, delivery requires confirmation and is quoted.

Multi-unit orders are best handled through the quotation path, where our sales team can price the units and the combined transport together. Use the request a quote drawer to start.

Yes. A tax invoice is issued for every order and includes our business details, the GST component and the bank details for payment.

Choose a product, configure the colour, add it to your cart, enter your delivery details and complete checkout. If you chose bank transfer, you then receive a tax invoice with bank transfer details. If you chose card, we review the order and email a tax invoice with a secure card payment link. Alternatively, request a quote and accept the formal quotation.

We accept bank transfer, and credit or debit card. For card, choose it at checkout and place the order without entering card details; we review the order and email a tax invoice with a secure card payment link. We never take card details by email or phone. We do not accept cash or finance arrangements through the website.

Preparation begins once our accounting team confirms that your bank transfer has arrived or your card payment has been completed. Processing then takes 1 to 3 business days before delivery is scheduled.

Contact us as soon as possible. Changes before processing begins are usually straightforward. Once a unit has been prepared or transport booked, changes may attract costs, and modified units cannot be cancelled without charge.

Contact our team to discuss collection from 4 Milton Cct, Port Macquarie. You will need suitable transport and the depot will confirm loading arrangements and times.

We deliver Australia-wide, to every state and territory, and coordinate deliveries into the wider Oceania region on quotation. Our delivery page covers equipment, access and timing in detail.

Delivery typically takes 4 to 7 business days after processing, which itself takes 1 to 3 business days from confirmed payment. Remote and interstate deliveries may take longer, and we confirm a window before dispatch.

Depending on the unit and your site, we use a tilt tray, side loader, Hiab, crane truck, flatbed or semi trailer. We select the equipment during processing based on the access information you provide.

A tilt tray typically needs a straight run of roughly 2.5 times the container length behind the placement point and overhead clearance that typically exceeds 4.5 m. Side loaders need clear space along one side of the truck. Confirm your site’s specifics with our team before delivery.

The placement point should be firm and level, and the route from the road firm enough for a heavy truck. Many customers set the container on concrete blocks or sleepers to keep it level and off the ground.

Only by prior arrangement and at an additional charge. We are normally closed on Sundays and public holidays, so please raise this before ordering.

If safe delivery is not possible, the unit returns to the depot and a second delivery attempt is charged. Sending photos or a short video of the access route before booking helps avoid this.

Yes. We fit personnel doors, windows, electrical and lighting, insulation, air conditioning, shelving, lockboxes, flooring, internal lining, partitions, plumbing, toilets, showers and custom colours. See our custom solutions page.

You request a quote and send us a brief, sketch or photos. We issue a quotation, confirm the design with you, take a deposit as quoted, complete the build and then deliver. Lead time is confirmed on the quotation.

No. Change-of-mind returns apply only to eligible new, unmodified products. Custom and modified units are built to your specification and are not eligible for return, although your warranty and Australian Consumer Law rights still apply.

New products carry an 18-month warranty. Used products carry a 6-month limited warranty. Both are provided in writing with your order and operate alongside your rights under Australian Consumer Law.

Change-of-mind returns are accepted within 18 days on eligible new, unmodified products. You are responsible for return transport, and the unit must be in the condition it was delivered in. Used and modified products are not eligible for change-of-mind returns.

No. We do not operate an exchange program. If a unit is eligible for return, we process the return and you place a new order for the replacement product.

Inspect the unit with the driver, note any damage on the delivery paperwork and photograph it before signing. Then contact us with the photos and your order number so we can respond promptly.

Use the request a quote drawer on any page, or email sales@aadlogisitcsau.com. Include the product, quantity, delivery address and any site access notes so we can price accurately.

We respond during business hours: Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 3:00 PM. Custom work and remote delivery quotes may take longer to price because we confirm transport and build details before replying.

Our depot is at 4 Milton Cct, Port Macquarie NSW 2444. Call +61 2 8310 8053 during business hours to arrange a time to view stock before you arrive.

Email sales@aadlogisitcsau.com with your order number, or call +61 2 8310 8053 during business hours. Our contact page lists all details.