Payment Policy

Overview

AAD Logistics PTY accepts two payment methods: bank transfer (direct deposit), and credit or debit card paid through a secure payment link on your tax invoice. We do not accept cash, cheques or payment through third-party wallets, and we never take card details by email or phone. This policy explains how payment works, when your order moves into preparation, and how to protect yourself from fraudulent payment instructions. Payments are made to AAD Logistics Pty Ltd (ABN 95 667 760 607, ACN 667 760 607), trading as AAD Logistics PTY.

How payment works

You choose your payment method at checkout: “Bank transfer (direct deposit)” or “Credit or debit card”. Either way, nothing is prepared or booked until payment is confirmed. The two methods are set out below.

Paying by bank transfer

1. You place an order through the website checkout or accept a written quote.
2. We send an order confirmation and a tax invoice to the email address on your order.
3. The order confirmation contains our banking details. Our sales team can also confirm them by phone.
4. You transfer the full invoice amount, using your order number as the payment reference.
5. You may upload or email a remittance advice. This helps us match your payment but does not confirm it.
6. Our accounting team confirms that cleared funds have arrived. Only then does your unit enter preparation and scheduling.

Please use the exact order number as your payment reference. Payments without a reference can take longer to match and delay your delivery.

Paying by credit or debit card

1. At checkout, choose “Credit or debit card” and place the order. You do not enter any card details on the checkout page.
2. We review the order, checking availability and the delivery address.
3. We email a tax invoice to the address on your order, usually within one business day. The invoice contains a secure card payment link.
4. You follow the link and pay the invoice amount by card on the secure payment page.
5. Your unit is allocated once the card payment is confirmed. It then enters preparation and scheduling.

Card details are only ever entered on the secure payment page reached from the link on your invoice. We do not collect card details by email or phone, and we do not store card numbers. If the review shows that delivery needs a quotation or the unit is unavailable, we contact you before any invoice is sent.

Banking details

Our banking details are provided only in the order confirmation and by our sales team. We never publish banking details on public pages of the website, in social media posts or in advertising. If you see AAD Logistics banking details anywhere other than an order confirmation or a direct conversation with our team, treat them as suspicious and call us on +61 2 8310 8053.

Our banking details do not change from order to order. We will never email you to say that our bank account has changed and ask you to pay a different account. If you receive such an email, do not pay. Call us to verify.

Payment confirmation

Bank transfers within Australia usually clear the same day or the next business day, depending on your bank and the time of transfer. Transfers from some institutions can take up to 3 business days. We check incoming payments each business day and email you once payment is confirmed. Card payments are confirmed once the payment made through your invoice link is completed, and we email you when it is.

Uploading a remittance does not confirm payment. A remittance is a notice that you intend to pay, or have instructed your bank to pay. Our order processing timeframe of 1 to 3 business days begins only when accounting confirms cleared funds or a completed card payment. See our Shipping & Delivery Policy for what happens next.

Payment terms

Payment in full is due against the order confirmation and tax invoice before the unit is prepared. We do not release or dispatch units on credit. Orders that remain unpaid 7 days after the order confirmation may be cancelled and the allocated stock released to other customers. If you need a little more time, tell us before the 7 days end and we will do our best to hold the allocation.

For custom, modified or made-to-order units, a deposit as stated on the quotation is payable before work begins, and the balance is due before dispatch. Deposit terms are set out in our Terms & Conditions.

Delivery charges and additional amounts

The standard delivery charge of AUD 745 per unit including GST is included in the checkout total where the address is within our standard service area. Where delivery requires confirmation by quotation, the quoted delivery charge is invoiced separately or added to a revised invoice, and must be paid before dispatch. Re-delivery or futile trip charges, and Sunday or public holiday delivery surcharges, are quoted and invoiced before the relevant service is booked.

Tax invoices

Every order receives a tax invoice showing the GST component. All prices are in Australian dollars and include 10% GST. If you need the invoice addressed to a different entity, or you believe a different GST treatment applies, contact us before paying. See our GST & Tax Information page for the GST Treatment Review process.

Overpayments and underpayments

If you transfer more than the invoice amount, we refund the difference to the originating account within 10 business days of confirming the overpayment. If you transfer less than the invoice amount, we contact you for the balance, and preparation begins when the full amount has cleared. Bank fees charged by your bank are your responsibility.

Refunds

Refunds are made to the original payment method. Card payments are refunded to the same card. Bank transfers are refunded to the originating account, or to an account you confirm in writing after we have verified the request. We do not refund in cash and we do not pay refunds to third parties. Refund timing and eligibility are set out in our Returns & Refunds Policy.

Security

• Our bank details never change by email. If a message says they have, do not pay. Call us on +61 2 8310 8053.
• Card details are only ever entered on the secure payment page reached from the link on your tax invoice.
• AAD Logistics staff will never ask for your card number, expiry date or security code by phone or email.
• We do not store card numbers.

Protecting yourself from payment fraud

Invoice fraud, where criminals send fake or altered payment instructions, is a real risk for any business that takes bank transfers or sends payment links. Follow these steps for every payment to us.

• Always verify banking details by phone on +61 2 8310 8053 before transferring funds, especially for your first payment.
• Only use banking details from the order confirmation sent from our domain, or given to you by our team on the phone.
• Check that the sender address ends in @aadlogisitcsau.com. Look closely for extra letters, swapped characters or a different domain.
• Be suspicious of any message saying our account has changed, that payment is urgent, or that you should pay a different entity.
• Do not follow links in unexpected emails to “update” payment details. Go directly to our website or call us.
• Before paying by card, check that the invoice email came from our domain and matches your order number and total. If you are unsure about a payment link, call us before using it.
• Match the account name on your banking app to the name on the invoice where your bank shows it.

If you believe you have received a fraudulent email in our name, forward it to sales@aadlogisitcsau.com and call us. If you have already transferred funds to a suspicious account, contact your bank immediately, then contact us. Our Website Security & Fraud Prevention page has more detail.

Contact

Payment questions: sales@aadlogisitcsau.com or +61 2 8310 8053, Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 3:00 PM, Brisbane time. AAD Logistics PTY, 4 Milton Cct, Port Macquarie NSW 2444, Australia.