Shipping & Delivery Policy

Overview

AAD Logistics PTY delivers shipping containers, container garages, storage containers, portable offices, portable cabins, ablution blocks and crib rooms Australia-wide from our depot at 4 Milton Cct, Port Macquarie NSW 2444. This policy explains how orders are processed, what delivery costs, which equipment we use, what you need to prepare, and what happens when things do not go to plan.

Delivering a heavy unit is different from posting a parcel. Every delivery depends on your site being ready and accessible for a large vehicle. Reading this policy and our Delivery Site Access Guide before you order will make your delivery faster and smoother.

Order processing

Order processing takes 1 to 3 business days from confirmed payment. During this time we complete the following steps.

1. Payment confirmation by our accounting team. Uploading a remittance does not count as confirmed payment.
2. Order review, including a check of the delivery address, site details and any access notes you supplied.
3. Product allocation from available stock in the condition grade you ordered.
4. Preparation of the unit, including inspection and any agreed preparation work.
5. Internal coordination with our depot and carrier network.
6. Delivery scheduling and a booking confirmation sent to you.

Business days are Monday to Friday, excluding Queensland public holidays. Orders confirmed on a Saturday begin processing on the next business day.

Delivery timeframes

Our delivery target is 4 to 7 business days after processing is complete. This is a typical target based on our experience, not an unconditional guarantee. Deliveries to regional and remote areas, multi-unit orders and deliveries needing specialised equipment can take longer. We confirm a delivery window with you when the booking is made and update you if that window changes.

Our sales team is available Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 3:00 PM, Brisbane time (AEST). Deliveries are normally scheduled within these hours. Sunday and public holiday delivery is not standard. It may be available by prior arrangement, subject to availability, for an additional charge quoted before booking.

Delivery charges

The standard checkout delivery charge is AUD 745 per unit, including GST, where the delivery address is within our standard service area. This charge is shown at checkout and on your tax invoice.

Some deliveries need a specific quote before dispatch. Where any of the following apply, your order will show “Delivery requires confirmation” and we will contact you with a quoted delivery charge before the unit is dispatched.

• Remote or long-distance addresses outside the standard service area.
• Restricted-access sites, including narrow streets, tight gates, steep driveways or limited turning room.
• Oversize units, high-cube units or units with attachments that need special transport permits.
• Multi-unit orders that need more than one vehicle or more than one trip.
• Deliveries needing a crane, Hiab or side loader because of placement requirements.

Dispatch does not proceed until you accept the quoted delivery charge. You can also request a delivery quote before ordering through our Request a Quote page.

Delivery equipment

We select delivery equipment based on the unit, the site and the placement you need. Equipment includes the following.

Equipment	Typical use	Site requirement
Tilt tray	Most 10 ft, 20 ft and portable-building deliveries	Straight-line access to slide the unit off the tray
Side loader	Placing a unit beside the truck without a crane	Clear side space and firm ground for the legs
Hiab or crane truck	Placing over fences or into confined spots	Firm ground for outriggers, no overhead lines
Flatbed or semi trailer	Long-distance and multi-unit transport	Customer crane or forklift to unload
Customer crane or forklift	Sites with their own lifting equipment	Rated equipment and a competent operator on site

If you plan to unload with your own crane or forklift, tell us when ordering so we can send the right vehicle and confirm the handover process.

Your site access responsibilities

You are responsible for making the delivery site safe and accessible before the truck arrives. Before delivery, confirm each of the following.

• Firm, level ground at the placement spot and along the access route, able to carry a loaded heavy vehicle.
• Clear access for a heavy vehicle from the road to the placement spot, free of parked cars, materials and obstructions.
• Enough turning room for the truck to enter, position and leave.
• Gate width sufficient for the truck and the unit.
• No overhead power lines, phone lines or tree branches along the route or above the placement spot.
• No soft, sandy, boggy, recently filled or waterlogged ground.
• A person aged 18 or over on site to direct placement and sign the delivery docket.

Our Delivery Site Access Guide has typical clearance figures for each equipment type. If you are unsure, send photos or a site sketch to sales@aadlogisitcsau.com and we will advise before dispatch.

Failed deliveries and re-delivery charges

Our drivers make the final call on whether a site is safe to enter and unload. If a delivery cannot be completed because the site is inaccessible, unsafe, unattended or not as described, the delivery is treated as a futile trip. A re-delivery or futile trip charge applies. That charge reflects the actual transport cost of the attempt and the rebooked delivery, and is quoted to you before the delivery is rebooked. The unit is returned to our depot or held by the carrier until the new delivery is confirmed and the charge is paid.

If you need to reschedule a booked delivery, contact us as early as possible. Rescheduling less than one business day before the booked slot may also incur a charge where the carrier has already committed a vehicle.

Delays

Delivery timeframes can be affected by events outside our control. These include extreme weather, cyclones, flooding, bushfires, road closures, transport restrictions, driver shortages, carrier scheduling, mechanical breakdown, terminal and port congestion, remote-route availability, industrial action, permits, oversized-load restrictions, government restrictions, customer site restrictions, unsafe ground and customer rescheduling.

When we become aware of a significant delay, we will contact you with an updated timeframe. We do not pay compensation for delay caused by events outside our control, but if a delay becomes unreasonable you may cancel the affected order and receive a refund for goods not delivered. This does not limit your rights under the Australian Consumer Law.

Delivery inspection

You or your representative should inspect the unit when it is delivered. Walk around the unit, check doors, locks, seals, floor and roof, and note any visible damage on the delivery docket before the driver leaves. Take photos of any damage. Report it to sales@aadlogisitcsau.com within 2 business days with your order number and photos.

Used units are supplied in the disclosed condition grade. Cosmetic marks that are consistent with that grade are not transport damage. See our Product Condition Guide for what to expect. Your rights under the Australian Consumer Law for defects not reasonably visible at delivery are not affected by signing the docket.

Title and risk

Title to the unit passes to you on full payment. Risk passes to you at delivery, once the unit is unloaded at the address or handed to your representative. From that moment you are responsible for the security and insurance of the unit.

Contact

For delivery questions, quotes and rescheduling, email sales@aadlogisitcsau.com or call +61 2 8310 8053 during business hours. Our Contact page has all the details. Related policies: Terms & Conditions, Returns & Refunds Policy and Payment Policy.