Privacy Policy

Overview

This Privacy Policy explains how AAD Logistics Pty Ltd (ABN 95 667 760 607, ACN 667 760 607), trading as AAD Logistics PTY, handles personal information. We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth). This policy applies to information collected through https://aadlogisitcsau.com, by email, by phone and in the course of quoting, selling and delivering our products.

Our contact details for privacy matters are sales@aadlogisitcsau.com, +61 2 8310 8053, and 4 Milton Cct, Port Macquarie NSW 2444, Australia.

What we collect

We collect only the information we need to quote, sell, deliver and support our products. Depending on how you deal with us, this may include the following.

• Contact and company details, including your name, business name, email address, phone number and billing address.
• Order and quote details, including the products you ask about or buy, prices, and your order history.
• Delivery address and site details, including access notes, gate widths, ground conditions and the name and phone number of the person receiving the delivery.
• Uploaded site photos, plans and drawings that you send to help us assess access or a custom build.
• Remittance information, including the account name and bank shown on a remittance advice. We do not store your full bank account details beyond what appears on a remittance you send us.
• Correspondence, including emails, quote requests, contact form messages and notes of phone calls.
• Technical information, including IP address, browser and device type, pages visited and server logs.
• Analytics and cookie data as described in our Cookies & Tracking Technologies page.

We do not store card numbers, and we never collect card details by email or phone. If you pay by card, your card details are entered only on the secure payment page reached from the link on your tax invoice. We do not ask for sensitive information such as health, religious or political details, and we ask you not to include it in uploads or messages.

How we collect

We collect information directly from you when you request a quote, place an order, upload files, contact us or subscribe to updates. We collect technical and analytics information automatically when you use the website. We may also receive information from freight carriers about delivery outcomes, and from banking services when confirming a payment.

Why we use your information

• To prepare and send quotes and answer your enquiries.
• To process orders, issue order confirmations and tax invoices, and confirm payments.
• To plan and complete delivery, including sharing site details with our drivers and carriers.
• To prevent fraud, verify payment instructions and protect our systems.
• To provide customer service, handle returns, warranty claims and complaints.
• To meet legal obligations, including tax, record-keeping and consumer law requirements.
• To improve the website and our service, using analytics in aggregate form.
• To send you information about our products where you have asked for it. You can opt out at any time.

Who we share with

We share personal information only where needed to run our business and fulfil your order. Recipients may include the following.

• Our hosting provider, which stores the website and its data.
• WooCommerce and WordPress services that operate the online store and order system.
• Freight carriers and drivers who need your delivery address, site details and contact number.
• Banking services used to receive payments and issue refunds.
• Our email provider, which handles order confirmations and correspondence.
• Professional advisers, insurers and regulators where required by law or to protect our legal rights.

We do not sell personal information. We do not share your information with marketers or data brokers.

Overseas disclosure

Some of the service providers listed above may store or process information on servers outside Australia. This can include hosting, email and analytics services. Where this occurs we take reasonable steps to ensure the provider handles information in a way consistent with the Australian Privacy Principles, including through contractual terms. By providing information to us, you acknowledge that overseas processing by our service providers may occur.

Security

We protect personal information through HTTPS encryption on the website, secure hosting, least-privilege access for staff and administrators, protected handling of uploaded files, and spam and bot protection on forms. Access to order and customer data is limited to staff who need it. Our Website Security & Fraud Prevention page has more detail. No system is completely secure, and we cannot guarantee that unauthorised access will never occur, but we act promptly on any incident.

Retention

We keep transaction records, including orders, tax invoices, payment records and delivery documentation, for 7 years to meet tax and record-keeping obligations. Quote requests that do not become orders are kept for a reasonable period so we can follow up and respond, then deleted or de-identified. Uploaded site photos and plans are kept with the related order or quote. Technical logs are kept for a limited period for security and troubleshooting. When information is no longer needed, we delete it or remove identifying details.

Access and correction

You may ask to see the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Email sales@aadlogisitcsau.com with your name and enough detail to identify the record, such as an order number. We verify your identity before releasing information. We respond within a reasonable time, usually within 30 days. We do not charge for a straightforward access request. If we refuse access or correction, we tell you why and how to complain.

Marketing and opting out

We send marketing emails only where you have asked for them or where you have bought from us and would reasonably expect to hear about related products. Every marketing email has an unsubscribe link. You can also opt out by emailing sales@aadlogisitcsau.com. Opting out does not stop transactional emails about your orders.

Cookies and analytics

The website uses essential cookies to work, and may use preference, analytics and marketing cookies with your consent. Analytics and marketing scripts load only after you consent. Details, including how to change your choices, are in our Cookies & Tracking Technologies page.

Children

Our products and website are intended for adults and businesses. We do not knowingly collect personal information from people under 18. If you believe a child has provided information to us, contact us and we will delete it.

Complaints

If you believe we have mishandled your personal information, email sales@aadlogisitcsau.com with the subject “Privacy complaint”. We acknowledge complaints promptly, investigate, and respond in writing, usually within 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC), which is the external body for privacy complaints in Australia.

Changes to this policy

We may update this policy as our services or the law change. The updated date at the top of this page shows the current version. Significant changes will be noted on the website.

Contact

Privacy questions and requests: sales@aadlogisitcsau.com or +61 2 8310 8053, Monday to Friday 8:00 AM to 5:00 PM and Saturday 9:00 AM to 3:00 PM, Brisbane time. AAD Logistics PTY, 4 Milton Cct, Port Macquarie NSW 2444, Australia.